Yes, you can! We understand that every space is unique. Please reach out to our customer service team, and we'll be happy to discuss your specific size requirements and provide you with a customized solution.
The production of your custom neon sign typically takes 3-4 business days. Once crafted with precision and care, we'll ensure it's promptly shipped to your doorstep. You'll receive a shipping confirmation with tracking details as soon as your order is on its way.
Your satisfaction and peace of mind are important to us. That's why each neon sign comes with a 2-year warranty. In the unlikely event of any issues, simply contact our customer support, and we'll work to swiftly resolve it.
Yes, installation is hassle-free! Your neon sign will come with easy-to-follow instructions and all the necessary mounting hardware. If you have any questions during the installation process, our support team is here to assist you.
Yes, each neon sign includes a power adapter for convenient and straightforward usage. Simply plug it in, and let the vibrant glow enhance your space.
By default, each neon sign comes with a US plug for seamless use in the United States. However, we understand our customers come from around the world. If you require a plug for a different country, please contact our customer support team at the time of your order. We'll do our best to accommodate your request and ensure your neon sign is ready to shine, no matter where you are.
Your satisfaction is our priority, and we understand that accidents can happen during transit. If your neon sign arrives damaged, please contact us immediately with clear photos of the damage and proof of the package being broken during transportation. Our dedicated support team will work swiftly to find a solution that suits you best, whether it's a refund or the prompt dispatch of a new, undamaged product.
We offer a variety of convenient payment options to ensure a seamless shopping experience. You can make a purchase using Visa, MasterCard, American Express, and most major credit cards. Additionally, we accept payments through PayPal and bank transfers to our USA bank account. Choose the method that suits you best for a secure and hassle-free transaction.
Yes, it is safe. We take the security of your personal and financial information seriously. Our website employs industry-standard encryption protocols to secure your data during online transactions. It's important to note that we do not store nor have access to any credit card information. Whether you choose to pay by credit card or use PayPal, you can trust that your information is handled with the utmost care and confidentiality.
Yes, we understand that flexibility is important. To make your shopping experience more accessible, we offer the option to pay in four installments. This allows you to enjoy your custom neon sign while spreading the cost over time. Simply select the "Pay in 4" option during checkout, and complete your purchase with ease.
