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FAQs

Get The Answers You Need

We try our best to answer your need. If you have any special enquiry or any specific question, feel free to contact us.

Upon successful completion of your order, you will receive a confirmation email with all the details. If you don't receive an email, please check your spam folder or contact our customer support for assistance.
Unfortunately, once an order is placed, it enters our system for quick processing. Modifications or cancellations may not always be possible. Please double-check your order before confirming, and contact us immediately if you need assistance.
For international orders, please be aware that customs fees or import duties may apply based on your country's regulations. These fees are not within our control and are the responsibility of the customer. If you have specific concerns or require further assistance, feel free to reach out to our customer support team, and we'll do our best to guide you through the process.
Yes, it is safe. We take the security of your personal and financial information seriously. Our website employs industry-standard encryption protocols to secure your data during online transactions. It's important to note that we do not store nor have access to any credit card information. Whether you choose to pay by credit card or use PayPal, you can trust that your information is handled with the utmost care and confidentiality.
We offer a variety of convenient payment options to ensure a seamless shopping experience. You can make a purchase using Visa, MasterCard, American Express, and most major credit cards. Additionally, we accept payments through PayPal and bank transfers to our USA bank account. Choose the method that suits you best for a secure and hassle-free transaction.
Yes, we understand that flexibility is important. To make your shopping experience more accessible, we offer the option to pay in four installments. This allows you to enjoy your custom neon sign while spreading the cost over time. Simply select the "Pay in 4" option during checkout, and complete your purchase with ease.
Our company is registered and operated in the United States under the name Nanogramme LLC, operating the website Neon4u.art. Our commitment to providing high-quality custom neon signs is backed by the standards and regulations set forth in the USA. Rest assured that when you choose Neon 4 You, you're engaging with a serious and legitimate company dedicated to delivering exceptional products and service.
By default, our neon signs are crafted for indoor use. However, we understand that you may want to showcase your neon sign outdoors. If you wish to make your neon sign waterproof, simply let us know during the ordering process. We offer waterproofing on demand, and a specialized waterproof power supply will be provided with your order. This option ensures that your neon sign remains vibrant and resilient, even when exposed to the elements. If you have any questions about making your neon sign waterproof or need assistance, feel free to reach out to our customer support team for personalized guidance.
Yes, you can! We understand that every space is unique. Please reach out to our customer service team, and we'll be happy to discuss your specific size requirements and provide you with a customized solution.
We prioritize delivering top-notch quality. Each neon sign undergoes rigorous testing not once, but three times before it is shipped to you. This meticulous process ensures that your neon sign meets our high standards for craftsmanship and performance. We take pride in providing you with a product that illuminates your space with both style and reliability.
Your satisfaction and peace of mind are important to us. That's why each neon sign comes with a 2-year warranty. In the unlikely event of any issues, simply contact our customer support, and we'll work to swiftly resolve it.
Yes, installation is hassle-free! Your neon sign will come with easy-to-follow instructions and all the necessary mounting hardware. If you have any questions during the installation process, our support team is here to assist you.
Yes, each neon sign includes a power adapter for convenient and straightforward usage. Simply plug it in, and let the vibrant glow enhance your space. What type of plug is included with the neon sign, and can it be changed for international use? By default, each neon sign comes with a US plug for seamless use in the United States. However, we understand our customers come from around the world. If you require a plug for a different country, please contact our customer support team at the time of your order. We'll do our best to accommodate your request and ensure your neon sign is ready to shine, no matter where you are.
Your satisfaction is our priority, and we understand that accidents can happen during transit. If your neon sign arrives damaged, please contact us immediately with clear photos of the damage and proof of the package being broken during transportation. Our dedicated support team will work swiftly to find a solution that suits you best, whether it's a refund or the prompt dispatch of a new, undamaged product.
We strive to process orders promptly. Shipping times vary depending on your location and the product's time of production. Tracking information will be provided once your order is shipped. You can usually expect products to arrives between 6 to 14 business days after the purchase.
For orders within the United States, we offer free shipping on orders. This ensures a convenient and cost-effective delivery for our valued customers. For orders outside these regions, we do provide international shipping, and delivery fees may vary based on the destination. During the checkout process, you'll be able to view the specific shipping costs associated with your order.
We accept returns and refunds for any defective products. As all of our products are hand-made-to-order, we cannot accept any return for other reasons.
Customer privacy is a top priority for us. We strictly adhere to data protection regulations and do not share your personal information with third parties without your consent. Please refer to our Privacy Policy for more details.
Absolutely! Our customer support team is here to assist you with any questions or concerns. Feel free to reach out via email, live chat, or phone. We are dedicated to providing excellent customer service to ensure your satisfaction.
Be free to contact us by email, phone or in our social media profiles.

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  • Livraison gratuite

    01

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  • Paiement sécurisé

    02

    Toutes les transactions sont sécurisées par certificat SSL. Profitez d'une expérience de paiement sécurisée avec nous.

  • 4 fois sans frais

    03

    Payez en 4 fois auprès de nos partenaires bancaires de confiance, sans frais supplémentaires.

  • Service client

    04

    L'humain est important, notre équipe vous répond. Envoyez-nous un e-mail à support@neon4u.art ou téléphonez-nous au +1.302 889 1809 . Nous pouvons aussi discuter, nous sommes là pour vous !

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